Ultimately, it is all about the passenger. They book the tickets, they pay for the service. And it is they that decide where and how they spend their money. So in order for them to come back and choose to fly with you again, we need to make sure they get off the plane a happy customer. Now, the reality is that the average passenger only remembers three things; was the flight on time, what did the cabin and his (or her) seat look and feel like and how was the inflight service experience. You need at least 2 (and preferably all 3, of course) of these to be at the level they expected or they will not come back (unless they have to). We can help you to make sure at least one of these is up to par; the inflight service experience.
Inflight service plays a significant role in the passenger experience. Success is measured by one thing only; getting the passengers what they want when they want it. And if you talk about it in those terms, it all sounds pretty simple. Except for the fact that it isn’t. It takes a lot to do it right, and, honestly, even the best will not be able to get it 100% right every time. There are simply too many variables. But we can get very close….
Ending up with happy passengers is not an easy task, but we can help you achieve that goal. And when you do, those passengers come back to you. Again and again.